5 year validityOn all experiences and vouchers
Free exchangesOn all voucher purchases
Price matchingIf you find it cheaper direct
4.6 star ratingFrom 114k+ customer reviews
To exchange your experience click add to cart and proceed to checkout.
Once there, enter your voucher number to exchange for a different experience.
To pay the difference on your voucher, please add this product to cart by clicking the button below and proceed to checkout.
Once there, enter your voucher number into the gift voucher field to pay the difference.
RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…
We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
We know the trust consumers place in ratings and reviews is tied directly to authenticity. That’s why we use Bazaarvoice. We believe that reviews should represent the genuine, unbiased, and transparent opinion about the author’s experience with a product or service. Reviews are not altered in any way by anyone other than the original author — including corrections for spelling or grammar. Reviews are not filtered, edited, or deleted simply because they are negative or are lower-rated.
The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.
Experience two of New Zealand's best kept secrets. Enjoy a relaxing kayak tour along the picturesque Lake Rotoiti, paddling past native bush and wildlife before entering a cave lit up by thousands of glow worms. Continue on to find natural thermal hot pools accessible only by water.
Hop into a kayak and gently paddle along the beautiful Lake Rotoiti that neighbours the famous Lake Rotorua. Explore the quiet lake's edge dotted with cascading native bush, abundant birdlife and classic kiwi holiday homes before reaching a hidden glow worm cave. Prepare to be captivated by thousands of glow worms that light up the cave roof like a starry night's sky. Continue on to the Manupirua Hot Pools which are only accessible by water. Here you will pull in for a relaxing soak in the geo-thermal pools while admiring the beauty of your surroundings.
Once this experience has been confirmed, changes are at the discretion of the experience provider and arranged directly with them according to this policy:
A minimum of two people are required for this experience to proceed. There can be up to 40 people on this tour.
In the event or rain or inclement weather your experience will still go ahead unless contacted by the experience provider.
Warm comfortable clothing, casual footwear, swimwear, towel, sunscreen, hat and sunglasses.
Please note: Transport is NOT included, however the provider can provide a pick up from Fenton Street I-site, Rotorua for an extra $30 per person.
This experience takes place in Rotorua.