5 year validityOn all experiences and vouchers
Free exchangesOn all voucher purchases
Price matchingIf you find it cheaper direct
4.6 star ratingFrom 114k+ customer reviews
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RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…
We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
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Spend a few hours exploring the wonders of Hells Gate Geothermal Park in Rotorua, New Zealand's most unique geothermal experience. After a guided or self-guided tour of the steaming grounds, steeped in Maori myth and legend, soak in the healing sulphur spas, mud baths and cold pool.
Discover New Zealand's largest geothermal mud volcano and the Southern Hemisphere's tallest hot waterfall with a visit to Hells Gate Geothermal Park. Set on over 50 acres of active geothermal landscape, embark on a guided or self-guided walk around the grounds. Stroll through beautiful native bush and clouds of geothermic steam and witness mud volcanoes and bubbling pools as you learn about the powerful land that has been used by the Maori people for generations. Try your hand at Maori carving using a mallet, chisel and native wood before bathing in the world-famous mud baths. After gently exfoliating your skin, enter the sulphur spas and cool plunge pool which offer invigorating healing properties. Leave feeling relaxed and rejuvenated, ready for the rest of your adventure.
This experience is part of the Responsible Range as it was awarded a Qualmark Enviro-Gold endorsement.
We recommend that women do not use our bathing facilities whilst pregnant. However, it is an individual's choice and we recommend that you seek advice from your health professional if you are wanting to bathe. Bathing is also not recommended for persons with heart problems or other serious medical conditions.
Spectators are more than welcome to join their family/ friends in the spa facilities and take photos etc. There are seats available around the pools, or there is a café onsite for those waiting for family/ friends to complete their bathing experience.
If it is raining, bring your own jacket or purchase a disposable rain poncho at Hell’s Gate. The rain will only add to your experience; the reserve has a noticeable increase in activity and steam during the rain. There are rain shades over the pools which allows a slight shelter.
Bring swimwear, towels and comfortable walking shoes. Alternatively, towels and swimwear can be hired from reception.
Changing rooms, shower facilities and disabled facilities available.
This experience is located 20 minutes from Rotorua CBD. There is plenty of parking onsite for those self-driving, or alternatively Hell's Gate offers a complimentary shuttle service from within Rotorua CBD. Bookings are essential, please check the Hell's Gate website for the latest shuttle timetable and to contact the provider to organise your shuttle service.