5 year validityOn all experiences and vouchers
Free exchangesOn all voucher purchases
Price matchingIf you find it cheaper direct
4.6 star ratingFrom 114k+ customer reviews
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RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…
We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
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The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.
Explore the wonders of Hells Gate Geothermal Park in Rotorua, New Zealand's most unique geothermal experience. After a guided or self-guided tour of the steaming grounds, steeped in Maori myth and legend, soak in the healing mud pool that gently exfoliates the skin.
Embark on a guided or self-guided tour of New Zealand’s most active geothermal reserve, walking amongst erupting waters, billowing steam, an active mud volcano and land coral. Experience getting your hands and feet dirty in the healing mud foot pool or try your hand at traditional Maori carving at the interactive carving house. You’ll soon discover the legends and myths behind Hell’s Gate.
This experience is part of the Responsible Range as it was awarded a Qualmark Enviro-Gold endorsement.
Must be able to walk on unpaved and uneven terrain. Comfortable shoes suggested.
If it is raining, bring your own jacket or purchase a disposable rain poncho at Hell’s Gate. The rain will only add to your experience; the reserve has a noticeable increase in activity and steam during the rain.
Comfortable walking shoes are suggested.
This experience is located 20 minutes from Rotorua CBD in Tikitere. Parking is available onsite for those self-driving or alternatively Hell's Gate offers a complimentary shuttle service from within Rotorua CBD. Bookings are essential, please check the Hell's Gate website for the latest shuttle timetable and to contact the provider to organise your shuttle service.