5 year validityOn all experiences and vouchers
Free exchangesOn all voucher purchases
Price matchingIf you find it cheaper direct
4.6 star ratingFrom 114k+ customer reviews
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RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…
We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
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The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.
Discover New Zealand's longest underground walking tour, full of legends and tales. Your two-hour trip will include an intimate and educational experience with small tour groups in which you can get up-close and personal with the glowworms.
Ruakuri Cave is New Zealand’s longest guided underground walking tour and an experience that has to be seen to be believed. The sheer majesty of nature will leave you awe struck as you tour through this cave offering a captivating blend of Waitomo’s most compelling subterranean experiences, a spectacular spiral entrance, limestone formations and crystal tapestries.
Once this experience has been confirmed, changes are at the discretion of the experience provider and arranged directly with them according to their policy.
There is a strict maximum of 18 people per tour.
Bring comfortable walking shoes and a warm jacket.
This experience takes place in Waitomo, Waikato.