5 year validityOn all experiences and vouchers
Free exchangesOn all voucher purchases
Price matchingIf you find it cheaper direct
4.6 star ratingFrom 114k+ customer reviews
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We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
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The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.
Head into -5 degree temperatures dressed in winter woollies for cocktails you will never forget. Enjoy your drinks from ice glass while surrounded by ice sculptures; this truly is a sight that needs to be seen to be believed.
Experience over 18 tonnes of crystal clear ice architecture at extreme temperatures at this incredible ice bar in the heart of Queenstown.
Dressed for a snow storm with the provided jackets, hats and gloves, you will be able to explore ice furniture, hand made ice carvings and even drink your freshly made cocktail from an ice glass. An experience you will never forget, either as a pre dinner chilly cocktail, or a ‘cool’ start to a lively night on the town.
The ice bar changes every three months when a talented ice carver comes in with their chainsaw and chisel to create this amazing frozen world so this place never gets old!
Customers 18 years and over must have valid ID to enter the premises (NZ Drivers License, Passport, Hanz 18+, and Kiwi Access Card only). Under 18’s must be accompanied by their own parent or legal guardian.
Participants under 18 years of age must be accompanied by a parent or legal guardian.
The temperature will range from -5 to -10 degrees Celcius.
Jackets, hats and gloves are provided on arrival to keep you warm.
This experience takes place in Queenstown.