5 year validityOn all experiences and vouchers
Free exchangesOn all voucher purchases
Price matchingIf you find it cheaper direct
4.6 star ratingFrom 114k+ customer reviews
To exchange your experience click add to cart and proceed to checkout.
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RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…
We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
We know the trust consumers place in ratings and reviews is tied directly to authenticity. That’s why we use Bazaarvoice. We believe that reviews should represent the genuine, unbiased, and transparent opinion about the author’s experience with a product or service. Reviews are not altered in any way by anyone other than the original author — including corrections for spelling or grammar. Reviews are not filtered, edited, or deleted simply because they are negative or are lower-rated.
The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.
Sink into the warmth of your exclusive hot pool and let your worries float away! A soak in the hot pools is the perfect way for you and a friend to satisfy your senses and treat yourselves. Retractable roofs and windows mean your bathing experience can be as indoor or outdoor as you like!
Housed in cedar-lined rooms, complete with a shower and changing facilities, the cedar hot tubs have a depth of 1m and offer panoramic views across the Shotover River. The spring fed water is heated to 37.8C on a hot day and to 39.8C in cooler months ensuring a relaxing experience unique to Queenstown.
At the touch of a button the front wall retracts and puts you amongst the amazing alpine scenery. Alternatively leave the wall in place and absorb the scenery through large picture-framed windows.
Your booking comes with a selection of locally sourced New Zealand treats including Akarua wines, towels, a complimentary glass of bubbly, wine, beer, or juice with a choice of Pure ice cream, Proper Crisps or Whittakers Chocolate Bar.
Due to the popularity of this experience, we advise booking 21 days in advance to avoid disappointment.
Free shuttle available from Queenstown. Runs every hour on the half hour until closing time - availability is limited and the shuttle must be requested at the time of booking.
Once this experience has been confirmed, changes are at the discretion of the experience provider and arranged directly with them according to their policy.
The price quoted is for two people and you will be entirely alone in your private pool room.
This experience operates in all weather conditions however the weather might affect the indoor/outdoor nature of your bathing experience.
Swim wear is compulsory. There are swimming costumes available for purchase. Towels are included
This experience takes place in Queenstown.