Restrictions

The Pilot in Command is responsible for the safety of the aircraft and everyone on board at all times. Service can be refused if the Pilots' instructions are not complied with. In this instance, refunds would not be issued. Given alpine flying conditions, Glenorchy Air reserves the right to alter the flight paths or cancel flights due to weather and safety considerations. Flight times and routes are subject to weather conditions. Individual and total weight restrictions apply to specific aircraft and flights. The Pilot in Command will determine the seating of passengers based on the weight and balance restrictions of that specific aircraft. Departure times change weekly across the season with the changes in sunrise.

Guidelines

• Given alpine flying conditions, the experience provider reserves the right to alter the flight paths, activity durations or cancel flights due to weather and safety considerations
• If your flight cannot proceed due to adverse weather conditions, passengers will be reschedules depending on your schedule and flight availability
• Passenger weights are requested at time of booking to assist in planning and managing seating availability
• If you weigh 140kg (310lbs) or more, please visit our office before your flight. This allows us to verify that the aircraft seatbelts will fit comfortably for your safety and comfort during the flight. Generally, we have found that individuals around 140kg meet the requirements in most cases.
• If you cannot visit us in person, please measure the seatbelt length across your lap while seated, from your right hip to your left hip. The estimated length is 120cm, similar to standard aircraft seatbelts. If you believe your measurements exceed this length, please inform us.

Cancellation

• Change your booking up to 24 hours before the start time of your experience
• Changes are not permitted within 24 hours of your experience
• Late arrivals or no shows may result in you forfeiting your experience
• Cancellations within 24 hours will incur cancellation fees

Numbers on the Day

We require a minimum of 2 full paying adults to confirm a flight.

Weather

Given alpine flying conditions, Glenorchy Air reserves the right to alter the flight paths, activity durations or cancel flights and activities due to weather and safety considerations. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on passenger's schedule and flight availability. If we cannot reschedule, passengers will receive a 100% refund.

Dress Code

Warm clothing and layers are recommended. The planes are heated, but sunrise can be a cold part of the day, also don't forget your sunglasses.

Other Info

Please note, we do not offer complimentary transfers for this flight, however we will validate your parking at Queenstown Airport.

This experience takes place in Queenstown, New Zealand.