★★★★★ ★★★★★ Recommended Kelly Tarltons was great, red balloon was not. Busy mum 10 January 2026 I would recommend Kelly Tarltons, but dont use red balloon to purchase tickets. They have so many problems (as we did, and staff said so) Response from , Customer Experience Hi there, thank you for your feedback. We’re sorry to hear about the issues you experienced when purchasing tickets. We’ll reach out to the supplier to discuss this further and better understand what happened. 21 January 2026
★★★★★ ★★★★★ Not great ticketing experience Dienks 22 July 2024 Did not receive barcoded Tickets that are required by Kelly Tarlton's. When trying to redeem voucher online it says "voucher allready redeemed". Call centre on Australian time so had to wait 2houea to get help but unfortunately too late. No other way to get live help. Do not use Redballoon at short notice. Staff at Kelly Tarlton's were amazing and kind. They let me through after long explanations and showing banknstatement and invoice. Fortunately, not a long line behind me. Theybare actually have to have barcoded tickets. Had previously used them with long lead time and had no issues, great experience then. Response from Mya, Customer Experience Hey Dienks, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. We'd love to get a better understanding of what went wrong so we can improve. Could you please email me at info@redballoon.com.au, I'd be happy to help. 21 July 2024
★★★★★ ★★★★★ Waste of money One not impressed mum 22 May 2024 Spent $90 on 2 adults we went 2 years ago and thought maybe it would be better now but we were wrong . The tanks seemed so empty. I am breastfeeding so had to use the parent rooms. There was no privacy random people including men walked on in thinking it was another part of the things to look at. I find this highly disturbing and for the price we paid I would’ve at least expected a door or curtain so breastfeeding mothers have a bit of privacy. Extremely overpriced and not worth it at all Response from Cassie, Customer Experience null 23 May 2024
★★★★★ ★★★★★ Recommended Kids loved it Javed 26 April 2024 My kids loved their time at Kelly's. Awesome place to explore sealife. Response from Mya, Customer Experience Hi Javed, so pleased to see you enjoyed your Kelly Tarlton's SEA LIFE Aquarium Entry, we appreciate the time you have taken to share your experience! 29 April 2024
★★★★★ ★★★★★ Recommended Great family experience Marg 16 July 2023 Made my family's day and opened during a public holiday Great time. Easy access
★★★★★ ★★★★★ Ticket Info needs looking at Lee 15 July 2023 I had issues with the tickets. I had printed each individual ticket to present at kelly Tarltons and they were Declined, after trying to sort it out for 20mins they finally let me in with my family who were very anxious at that point. Issues was the order numbers per ticket, nothing was matching up. Staff mentioned this is an ongoing problem when you use a 3rd party to order tickets.
★★★★★ ★★★★★ Kelly Tarlton Experience Lupe 5 July 2022 Thank you soo much for a wonderful experience My partner bought our tickets for us to take our son for his 10th Birthday and we all enjoyed our experience there. Took lots of photos managed to get some close up views of sharks and sting rays especially the funny cute penguins we get to see at the very beginning as we enter through to Kelly Tarltons. All staff were friendly and welcoming we will definitly be back again soon gor another experience and will def come back with more money so we can purchase some gifts from the gift store. Thank you again
★★★★★ ★★★★★ This was a great experience! Sandcher 14 May 2018 I had a really great time!!! I took my kids (who are older) and they loved it!!
★★★★★ ★★★★★ Penguin discovery was a wonderful experience. Colin 10 May 2017 Would recommend this to anyone who is an animal lover. Staff highly trained and very informative and professional.
★★★★★ ★★★★★ The experience with the Penguins was amazing Emma 3 November 2016 It was amazing getting to go in to their habitat with one of the penguin handlers and see the penguins close up. The people who went in with us talked with us about how they take care of the penguins. I absolutely loved it. The penguins would come up to the group while someone was holding one of the toys and we'd get to play with them. My sister who went with me and I had a great time.