★★★★★ ★★★★★ Not happy Aaron 5 June 2025 Wasn't given this: Enjoy complimentary refreshments and a free detective photo shoot after the game Response from Cassie, Customer Experience Hey Aaron, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. We'd love to get a better understanding of what went wrong so we can improve. Could you please email us at info@redballoon.com.au, we'd be happy to help. 8 June 2025
★★★★★ ★★★★★ Amazing experience 1 out of 3 6 June 2022 Imagine having to cancel a high adrenaline celebratory activity due to a terrible incident and being torn between just going ahead and "getting it over and done with" or "its not a experience you can have with just anyone, it HAS to be your circle" . I called in to red balloon hoping for a reschedule of a rescheduled bungy jump. Mind you, my girlfriends and I booked in January, covid happened, we rescheduled, a girlfriend was involved in a accident and we HAD to reschedule no doubt. I nervously called in and Bianca came in clutch with her humor, understanding and professional service and we found a resolution and we were both happy with the outcome. Communication was HASSLE FREE!! Red balloon does not just want you to enjoy the activities but enjoy the experience of booking with them. They embody Customer service!!!! I can attest that all my future activities will only be through red balloon because 1) Always a good deal 2) You get what you pay for 3) Quick and Efficient Customer Support 4)No hidden cancellation fees 5) Sincerity 6) Transparent and Honest in giving you the perfect experience. It may be a hassle with vendors but never with the red balloon team! Book now, you wont regret it !!!!!!
★★★★★ ★★★★★ Challenging fun! MEB 24 October 2018 This was a wonderful experience for anyone who likes challenges and problem solving. That said, we were not very good - but we have great fun. We didn't escape from the room in the given time, but there was no pressure to finish and we did finally escape in our own time! The staff were friendly and helpful and there was a cup of tea when we eventually finished.