★★★★★ ★★★★★ Pathetic experience Tammy 10 January 2026 The ride was booked for 2 people. We spent $600 but in they allowed to fly with only one passenger without giving any clarification on why it was done. None of us are over 100kgs to get approval. Secondly the guest was not taken over Rangitoto which the company claims to cover in their flight trail. Its a latent scam to earn money. They have kept that $300 in their own pocket and saved up on fuel without fulfilling any of their commitment. They are racist as well and extremely rude in their approach. I had booked it for my parent's birthday as a gift to him. He is over 70 yrs old and it was suppose to be a once in a lifetime experience for him but "heletranz" has ruined it. No refund offered for not taking any second passanger. DO NOT BOOK IT IF YOU WANT TO SAVE YOUR SELF FROM GETTING SCAMMED AND RUINING YOUR SPECIAL OCCASION. DISGUSTED Customer Experience Hi Tammy, Thanks for your feedback, we are so sorry to see you did not enjoy your experience, we would like to discuss this further with you and will reach out by email. 21 January 2026
★★★★★ ★★★★★ Recommended Helicopter flight Lee 28 December 2025 What an experience, from the staff and the pilot, was a great time, would definitely recommend. Customer Experience Hi Lee, it's great to hear about your positive experience. Thank you for sharing your feedback! 29 December 2025
★★★★★ ★★★★★ Frustrating & Inflexible Booking – Not Worth It JohnDoe911 26 February 2025 I had a very disappointing experience with the helicopter flight voucher from RedBalloon. The booking process is highly inconvenient—you need to book at least three weeks in advance, making it impossible to predict the weather for your flight day. Additionally, the flight requires at least two passengers, so if no one else books for your selected time, your flight gets canceled. This means you can't properly plan your day, and if a stranger books alongside you, you're stuck flying with them. To make matters worse, refunds are not an option. If they can't find a suitable time for you, your only choice is to exchange the voucher for another activity, which is incredibly disappointing. Overall, I wouldn’t recommend buying this experience or using RedBalloon’s services. The lack of flexibility and poor customer experience make it not worth the hassle. Customer Experience Hey John, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. We'd love to get a better understanding of what went wrong so we can improve. Could you please email us at info@redballoon.com.au, we'd be happy to help. 2 March 2025