RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…
We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
Gift card & gift voucher expiry
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
We know the trust consumers place in ratings and reviews is tied directly to authenticity. That’s why we use Bazaarvoice. We believe that reviews should represent the genuine, unbiased, and transparent opinion about the author’s experience with a product or service. Reviews are not altered in any way by anyone other than the original author — including corrections for spelling or grammar. Reviews are not filtered, edited, or deleted simply because they are negative or are lower-rated.
The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.
Gift now. Pay later. Interest-free
Pay in 4 installments
Pay for your order in equal fortnightly payments
Get your gifts now
Your product or voucher will be sent now, just like a normal order
Nothing extra to pay
No interest, no additional fees if you pay on time
Spend up to $1000
You can use Afterpay for orders up to $1000
All you need is
To be over 18 years of age
To live in New Zealand
To use this service
Add your items to your cart and checkout as normal
In checkout select Afterpay as your payment method
Enter your details with Afterpay and you’re done!
Afterpay will email your payment schedule to you
Other things to note
The funds for the first payment will need to be available at the time of purchasing. If you are a new Afterpay customer, the first payment will be made immediately at checkout, with following payments occurring over the next 6 weeks. Once you've been an Afterpay customer for more than 6 weeks, for orders under $500 the first payment is made in 14 days and the final payment in 8 weeks.
Refunds can be processed and payment plans cancelled if your request falls within Redballoon's refund terms and conditions.
If you fail to make a payment, Afterpay will charge a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.
A Gift Certificate makes a perfect 'quick gift' to suit every special occasion. The $100 value can be used towards any experience on the site and can be delivered instantly via email, in a beautiful gift pack via post, or couriered adorned with helium balloons.