5 year validityOn all experiences and vouchers
Free exchangesOn all voucher purchases
Price matchingIf you find it cheaper direct
4.6 star ratingFrom 114k+ customer reviews
To exchange your experience click add to cart and proceed to checkout.
Once there, enter your voucher number to exchange for a different experience.
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RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…
We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
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The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.
Expand your ordinary escape room experience with this unique indoor escape adventure. Combining the magic of augmented reality with iPad-assisted challenges, your wondrous storyline will come to life. Work together to extract information, solve puzzles and beat the clock.
Take your puzzle solving skills to the next level with this indoor escape adventure in Queenstown! Unlike your run-of-the-mill escape room, this awesome adventure uses augmented reality and iPad-assisted challenges to bring the storyline to life and guide you through the mission. You'll need to join forces with your group to solve puzzles and crack codes before the clock runs out. You won't be physically locked inside the room, the room simply provides the clues.
Children under 15 years must be accompanied by an adult
Maximum of four participants per group.
The experience takes place in Queenstown.